Today, CCTV Controlroom are now a vital tool in the protection and safety of our business environments and modern communities. Crime prevention, Traffic Management, Key Holding Services, Anti- Terrorism or Emergency response and major incident Command Control are just some of the skills demanded of today’s security practitioners.

WHAT YOU WILL LEARN:

• Introduction to the course
• Cyber Security Basics
• Security Surveillance UAV cameras basics
• Roles and Responsibilities of CCTV staff
• Understanding the organisation’s culture, Security & Safety Policy
• Code of Practice, Ethics, Procedure and Guidelines
• Call Handling standards, techniques, difficult callers and active listening
• Emergency Procedures & Response
• Motivating the team
• ARC (Alarm Receiving Centres)
• CCTV equipment operation and its operation
• CCTV Surveillance Techniques
• Hostile Recognizance
• Body Language skills
• British, European and American standards
• Analysing Recorded material
• Audit trails and vital documentation
• The Law of Evidence
• Resolving Conflicts
• Use of VMS