OUR COURSES

CCTV Operator & Security Controlroom Operations Course

Today, CCTV Controlroom are now a vital tool in the protection and safety of our business environments and modern communities. Crime prevention, Traffic Management, Key Holding Services, Anti- Terrorism or Emergency response and major incident Command Control are just some of the skills demanded of today’s security practitioners.

What you will learn

  • Introduction to the course
  • Cyber Security Basics
  • Security Surveillance UAV cameras basics
  • Roles and Responsibilities of CCTV staff
  • Understanding the organisation’s culture, Security & Safety Policy
  • Code of Practice, Ethics, Procedure and Guidelines
  • Call Handling standards, techniques, difficult callers and active listening
  • Emergency Procedures & Response
  • Motivating the team
  • ARC (Alarm Receiving Centres)
  • CCTV equipment operation and its operation
  • CCTV Surveillance Techniques
  • Hostile Recognizance
  • Body Language skills
  • British, European and American standards
  • Analysing Recorded material
  • Audit trails and vital documentation
  • The Law of Evidence
  • Resolving Conflicts
  • Use of VMS

Practical Workshop Based Projects:

  • Set up of CCTV system
  • General config options
  • Recording Schedules & Logs
  • Overview of PSS & Mobile Apps
  • Play back, Exporting, Snap shots, Masking, Tripwire, etc
  • CCTV system audits